TF Chat brings the conversations from all your shops — Shopee, Mercado Livre, TikTok Shop and WhatsApp — into a single workbench. WhatsApp connects with a QR code, in a few minutes. The AI replies in Portuguese right away, in the middle of the night too, and message translation costs nothing.
From receiving messages to intelligent replies and team collaboration — everything cross-border support needs, already built in.
A unified message model brings the conversations from Shopee, TikTok Shop, Mercado Livre and WhatsApp into a single workbench.
Combines the recent conversation, order history, the product in question and the shop's best sellers to generate replies with context in seconds. The model is configurable per AI Agent — you're not locked into a single provider.
Powered by DeepSeek: it translates incoming and outgoing messages into the buyer's language. Communication with no barriers.
Send frequent messages in one click. A shared library with variables and categories — even new hires reply like veterans.
Real-time webhook + periodic reconciliation: messages arrive right away and nothing is lost.
Orders, products and buyer history are right there. You start the conversation already knowing who the buyer is.
Multi-tenant accounts with individual seats, per-shop permissions and blocking of unauthorized access.
Text, images, stickers, videos, product cards and order cards. Talk the way the buyer understands.
The AI is not a black box. TF Chat has four guardrails on how it behaves: prices and stock come only from real data, and sensitive topics go to a human — the AI answers instantly and steps back when it needs to.
If the last message is not from the buyer, the AI does not reply — no automatic loops.
When a human replies (including from the app), the AI goes quiet for 30 min by default.
Price, stock and order status come only from system data — nothing made up.
Refunds, cancellations and complaints: it reassures the buyer and hands off to a human.
Hi! Size 42 is available 🎉 Free shipping over R$99 and it ships today. Want me to reserve one for you?
No need to change how you work today — authorize and start.
Authorize your Shopee shop via OAuth. The token renews itself every 10 min, keeping the connection stable.
Historical and real-time messages come into the database; the buyer context is assembled automatically.
The AI covers you 24/7; complex cases go to a human in one click, with no overlap.
Messages, billing and performance sit in the management dashboard, so you can keep optimizing.
Multi-tenant isolation, end-to-end verification and least privilege — cross-border data with peace of mind.
Keys and tokens go through environment variables / secret management, never in the code and never in any log.
Shopee and TikTok Shop: every push is validated with HMAC-SHA256. Mercado Livre does not sign its pushes, so we validate the application_id and confirm the data at the source with the seller's token. Everything is logged in full.
Three-level verification — account, seat and shop. Unauthorized access is blocked (403).
Passwords with BCrypt; logging out, a password change or a block instantly revokes every session.
Real-time webhook + reconciliation: delivery aligned with the 99.9% target.
Create your account and get going: you receive R$ 50 in credit, no card needed. When it runs out, you top up with PIX. Message translation never touches your balance.
Every AI reply is charged against your balance based on actual usage. We don't charge per shop or per seat — you only pay for what the AI uses.
TF Software provides digitalization and intelligence for companies in Brazil, with products in ERP, logistics, supply chain, tax, retail, customer support and accounting. TF Chat is the intelligent support product in that line.
See all TF Software productsThat is the TF Software philosophy and the starting point of TF Chat: bringing the conversations scattered across several platforms into a single workbench.
Create your account and start now: you receive R$ 50 in credit and no card is needed. Prefer to talk first? Message us on WhatsApp.
Teams in Brazil and China, in your language and your time zone.
Tell us about your shop and your team. We'll prepare a tailored demo with AI, translation and live collaboration.
Book on WhatsApp